At Beforepay we are dedicated to providing our customers with only the highest quality products and services. We are also committed to being responsive to the needs and concerns of our customers, and welcome your feedback to assist us with improving our products and services.
Learn how to make a complaint to Beforepay below.
If you are dissatisfied with one of our products or services, you can lodge a complaint in one of the following ways:
We will handle your complaint in a manner that is consistent, fair and impartial, and will aim to resolve your complaint at the first point of contact. In addition:
When lodging a complaint, you will need to provide the following information:
We may contact you to request additional information if needed.
If you are not satisfied with the outcome or resolution of your complaint, you can contact the Australian Financial Complaints Authority (“AFCA”) at the details below.
|Phone:||1800 931 678 (free call)|
|Mail:||Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001|
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Beforepay Group Limited and its Beforepay goods and services are in no way sponsored, approved or affiliated with Quadpay Inc., Openpay Pty Ltd, Afterpay Pty Ltd, ZipMoney Payments Pty Ltd and their associated entities/affiliated companies.